Shipping

WHERE WE SHIP

We ship Worldwide.  Shipping is automatically calculated at checkout after your address is entered based on the parcel weight.  We offer free expedited shipping* in Canada for orders over $275 (CAD) and we offer free shipping on orders over $275 (USD) in the US - before tax and after discounts which is automatically calculated at checkout. 

For BC residents, expedited shipping* is only $5.99 for orders over $125 (before tax and after discounts) or free shipping for orders over $275.  Free shipping is automatically calculated at checkout.  We do not offer local pick ups

***NEW International Discounted Shipping***

For orders over $300* CAD (before shipping and tax and after discounts) we will refund $40 of the shipping charge.  The refund will go through once the order is prepared and ready to ship

Free and discounted shipping may be excluded during select sales.  Customer to pay all duties and/or brokerage if applicable.  Due to discounted shipping and free handling and packaging, we have a minimum order price of $15 (before shipping and taxes and after discounts).  Orders outside Canada and the US will not include batteries due to shipping restrictions but will receive an extra freebie. 

*Canada and US orders: Your shipping will always be free when it is over $275 (CAD/USD) but we reserve the right to contact you and cancel your order within 48 hours should your location incur unusually high shipping fees.  Customer will have the choice pay extra shipping charges should that incur.  

***Due to Covid shipping times may be delayed and there is no guarantee on timing

 

PACKAGING

We take great care in packaging items to ensure they arrive safe and sound. When your child opens our package we want it to feel like they are opening a present with all of their favourite trains inside so we wrap each train in fun colorful tissue paper and always add a little extra surprise in there too!  

 

TIMING 

We ship on Mondays, Wednesdays and Fridays for all shipping services including DHL - so you can be sure to receive you parcel in a timely manner.  If a Canadian holiday falls on Monday, Wednesday or Friday, the parcel will be mailed the following business day. 

 

DUTIES/TAX and ADDRESS INFORMATION

Customer is responsible for putting in their correct address.  Incorrect addresses or returned packages with no duties and/or taxes paid will be the customers responsibility.  The order refund amount will be minus the returned shipping fees to have it sent back to us, the original shipping fees paid on the purchase plus a 10% restocking fee

 

REFUNDS

The Totally Thomas Town Promise: We are so confident that you’ll love your gently used Thomas products that if you’re not satisfied, simply e-mail us within 15 days of receiving the products and we will fully refund you on the original purchase price (shipping costs excluded). Your only cost would be the shipping costs.  

 

OUR STOCK

Totally Thomas Town buys used items from people in Canada and the US.  We check every train for authenticity and ensure we do not sell recalled items.  All items are in working order unless otherwise specified.  If we notice there are marks/paint/touch ups we put that in the description.  We cannot be held responsible for any of the items we sell online as we don't manufacture the items, nor do we know how they have been used by previous owners.  We do wipe each train and station before they are sent out.  Buyer purchases at own discretion, Totally Thomas Town is not responsible for any injury that arises from the use of the products we sell online.