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About Us


Totally Thomas Town is a family owned business that has been in business since 2009 located in beautiful British Columbia.  We specialize in gently used Thomas, BRIO, BIGJIGS, Imaginarium and other trains, tracks and stations.  

My story

Growing up as an only child, my stuffed animals were such great company.  I would make up stories, have tea parties, play school, pretend they were my friends and to me, it was like they came to life and surrounded me with fun.  

Years later, when I had my first son, I watched the magic of Thomas trains come to life for him. He would spend hours inventing stories, giving the trains voices, reenacting scenes from books we’d read, and building sets inspired by the Thomas shows we watched together. I saw firsthand how the world of Thomas fueled his imagination and filled him with excitement—and I became an even bigger Thomas fan than he was.

That’s when I realized my mission: to help children everywhere let their imaginations run free. Fortunately, my first son became my best teacher in all things Thomas. Today, at 19, he helps me pack online orders—alongside my 16-year-old son, 12-year-old daughter, and my husband. For our family, Totally Thomas Town isn’t just a business—it’s truly a part of who we are.

Owner, Diana L.

How we package and prepare orders

We take great care in packaging items for shipping.  When you open your special package from TTT we want it to feel like you are opening a present with all your favourite train items.  We wrap each train in fun colourful tissue paper and always add a little extra surprise in there too! 

Why we sell used items

We specialize in used items because we want to see quality Thomas products continue to be played with.  We enjoy knowing that most of our products have been loved by other spectacular people and our customers love finding pieces that aren't made anymore while saving money!  We inspect every item to ensure that they are an authentic Thomas brand.  Our used items offer customers the opportunity to choose the condition of each item to fit their budget and expectations.  

Customers

We are not a big box store - we really care about customers as people and end up with long term customers - lucky us!  Check out our testimonials and you'll see what we are about.  We are so thankful for the wonderful families that have shopped with us over the years. We are all about relationships and happy customers. Shop in confidence as we care about you and take pride in our business - we will go the extra mile to ensure you are happy! 

 

Do you ship Worldwide?

Yes we ship worldwide!  We are located in BC, Canada. 

BC Customers:  Shipping is only $4.99 for orders over $125 in British Columbia

For more information about shipping click here *some restrictions apply

How often do you ship?


Do you buy Thomas and other brand train sets?

Yes - the life of your Thomas toys doesn’t have to come to an end when your children have loved them all they can – you can always sell your items back to Totally Thomas Town.  Click here for more details

Our staff:

Everyone who is part of our team at Totally Thomas Town appreciates customers, so with everything we do, we have you in mind. It is this attention to detail that has kept customers coming back for years. Our staff consists Diana (owner), Kristen, Katrina, Wallie, Alyssa plus Diana’s kids and husband (her extra special helpy-helptertons)! 

 

 

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